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Tidio
Friendly live chat for online shops, with an AI assistant that covers the common questions.
https://tidio.com
Tidio
Friendly live chat for online shops, with an AI assistant that covers the common questions.
What is Tidio?
Running a small online store usually means answering the same questions over and over. Tidio puts a chat widget on your site and adds Lyro, an AI assistant that handles common queries like shipping times or return policies.
We liked how approachable it is. You can get the widget live quickly, connect it to popular store platforms like Shopify, and train Lyro on your FAQs without technical help. Live chat, email and social messages land in one inbox, which keeps things tidy.
The free plan is a nice way to start, and paid plans begin at $29/mo. Just know that AI conversations are capped by plan, and Lyro is best for straightforward questions rather than tricky, multi-step issues.
Best for: Small e-commerce stores that want simple chat and AI help
What we like
- ✓ Easy setup with no technical skills needed
- ✓ Useful free plan to get started
- ✓ Works well with popular store platforms
Watch out for
- – AI conversations are capped on each plan
- – Less suited to complex support workflows
Use cases
- 01
Answering shipping and return questions automatically
- 02
Nudging hesitant shoppers with proactive chat messages
- 03
Handling customer messages from one inbox
Key features
- ✓Website live chat widget with mobile app
- ✓Lyro AI assistant trained on your FAQs
- ✓Shared inbox for chat, email and social messages
- ✓Simple chatbot flows for sales and support
Pricing
Prices last checked Jul 27, 2025. Spotted an error? Let us know.
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Tidio FAQ
What is Tidio used for?+
Friendly live chat for online shops, with an AI assistant that covers the common questions. Best for small e-commerce stores that want simple chat and AI help.
How much is Tidio?+
Free · from $29/mo
What else is like Tidio?+
Have a look at Intercom Fin, Ada, HubSpot and Chatbase.
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